Privacy Policy

Last Updated:

1. Information We Collect

  • • Personal Information: Name, contact details (phone, email, address), date of birth, and NHIS number
  • • Health Information: Medical/dental history, treatment records, and diagnostic data
  • • Technical Data: IP address, browser type, device information, and cookies
  • • Payment Information: Mobile money (MoMo) transactions

2. How We Use Your Information

  • • Provide dental care and manage appointments
  • • Process payments and NHIS claims
  • • Send appointment reminders via SMS, WhatsApp, or email
  • • Improve our website and services
  • • Comply with legal obligations under Ghanaian law

3. Sharing Your Information

  • • Health Service Providers: Specialists, labs, or NHIS-authorized entities
  • • Third-Party Services: MTN Mobile Money, Vodafone Cash, SMS providers
  • • Legal Requirements: Court orders, Dental and Medical Council
  • • With Your Consent: For purposes outside this policy

4. Data Security

  • • Encryption for sensitive data transmission
  • • Access controls for authorized staff only
  • • Regular privacy training for employees
  • • Incident response protocols for breaches

5. Your Rights Under Act 843

  • • Access and correct your information
  • • Request deletion (where legally permitted)
  • • Object to data processing
  • • Withdraw consent

6. Cookies and Tracking

We use cookies for functionality and analytics (Google Analytics). You can block cookies through browser settings.

7. Data Retention

  • • Medical Records: 5+ years as required by law
  • • Financial Data: 7 years per Ghana Revenue Authority

8. Children's Privacy

We do not collect data from minors under 16 without parental consent.

9. Third-Party Links

We are not responsible for privacy practices on external sites (e.g., NHIS portal, MoMo platforms).

10. Policy Updates

Changes will be posted here with a revised "Last Updated" date.